Understanding 9-1-1

How to Use 9-1-1

9-1-1 and Cellular

9-1-1 FAQ

9-1-1 Don'ts

 

Ottawa Police Department
Understanding 9-1-1

The following guidelines should be followed when calling for assistance or reporting an incident in the City of Ottawa:

When to dial 9-1-1?

You should 9-1-1 to report any incident that requires immediate dispatch of police, fire, or an ambulance.

  • Medical emergency
  • Fire
  • Motor vehicle accidents involving injuries or lane blockage
  • To report incidents of domestic violence, fights, rape, assault, robbery, disturbances, shootings, stabbing, all crimes in progress or just occurred
  • To report road hazards, drunk drivers or reckless drivers, tornado?s

If you are unsure if your situation is an emergency, call 9-1-1:

When to dial the non-emergency number, 815-433-2131

You may call the non-emergency phone number 815-433-2131 to report non-urgent incidents that require a police response such as lost property, noise complaints, non-violent animal complaints, minor motor vehicle accidents, etc.  This number should also be used to call administrative personnel, the detectives, or to request a copy of a police or accident report.  The same telecommunicators that answer the 9-1-1 emergency calls also answer the non-emergency calls so please be patient, 9-1-1 calls will be answered first then the non-emergency calls.

 

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