Ottawa Police Department
9-1-1 and Cellular Phones

When calling on a cellular phone your location is not readily known.

• Tell the dispatcher the location of the emergency, your name, and your telephone number. This information is not displayed when calling from a cellular phone.
• Provide the street the emergency is on along with the closest cross street or intersection. Use landmarks such as mile makers to assist in providing a location if the address is unknown.
• Be patient. Cellular calls are sometimes routed to the wrong agency. This requires your call to be transferred to the appropriate agency to help you.
• Stay on the phone until the dispatcher has all the necessary information.
• Be sure to leave your cellular phone turned on in case there is a need to call you back.

 

The City of Ottawa is a

community.